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Supply Chain Performance

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Supply Chain Performance

To ensure our supply chain is operating at the highest level of effectiveness we have enhanced our Supply Chain Performance (SCP) Programs and have rolled out a vendor portal designed to support the facilitation of our full suite of SCP programs. Precise care and planning was taken when designing the overall program parameters to ensure fairness to the vendor community while maintaining adequate levels of accountability throughout the supply chain. All program parameters center on driving vendor behaviors that allow the supply chain to operate at optimal levels. 

At this time, the portal is being used to facilitate our On Time and In Full (OTIF) Performance program and the Small Parcel case limit compliance program. The portal is the point of contact for charge investigation, performance data tracking and facilitation of the dispute process. Educational resources for both programs, is available in the Supply Chain Performance Program Instructions provided below. Portal utilization guides are available in the portal (Learning Center tool bar, Portal Help Documents page). 

Communication containing the portal web link along with login and password information was sent to a designated representative for each CVS supplier on 6/6/2018.  If you have not yet received access to the SCP/Traverse portal, please send the following information to supplychainperformance@cvshealth.com :

  • Vendor Name
  • Applicable Vendor Number(s)
  • Full Name of portal user – unless otherwise noted this person will be designated as the account Administrator and will have the ability to add individuals to the account
  • Email Address
  • Phone Number

The Supply Chain Performance team will continue building out the portal to support the remaining SCP programs.

Educational resources for Appointment Integrity and Packing List / Bill of Lading compliance is available in the Supply Chain Performance Program Instructions document provided below.  Expense offsets for these programs are posted to the check remittance.  Backup is available upon an email request to supplychainperformance@cvshhealth.com  This is also the email address for all SCP program inquiries.

We encourage suppliers to review all documents offered on this page and to periodically visit this site for document updates.

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Showing all Supply Chain Performance documents
  • 2025 Fiscal Reporting Calendar
    Issued
    10/16/2024
    Download
  • 2025 DC Holiday Closure Dates
    Issued
    10/16/2024
    Download
  • SOP - Obtain and Interpret Appointment Data within Traverse Portal
    Issued
    09/12/2024
    Download
  • CVS Health Shelf Life Compliance Program Policy Instructions_v2
    Issued
    06/17/2024
    Download
  • CVS Routing Guide Instructions Supplement #1 - Domestic Label, Pallet, and Packaging Requirements
    Issued
    04/12/2024
    Updated
    04/22/2025
    Download
  • 2024 Fiscal Calendar
    Issued
    11/20/2023
    Download
  • 2024 DC Holiday Closure Dates
    Issued
    11/20/2023
    Download
  • CVS Drop-Ship Routing Guide
    Issued
    06/10/2022
    Download
  • AI Dispute Template
    Issued
    10/26/2021
    Updated
    09/19/2024
    Download
  • Supplier-Carrier Guidelines for Prepaid LTL Shipments
    Issued
    10/21/2021
    Updated
    02/04/2022
    Download
  • CVS Routing Guide Instructions version 71b
    Issued
    10/20/2021
    Updated
    04/22/2025
    Download
  • CVS Supply Chain Performance Program Instruction
    Issued
    10/20/2021
    Updated
    04/22/2025
    Download
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About CVS Suppliers

At CVS Health, our number one goal is to provide outstanding service and value to our customers – while meeting their healthcare needs and making their overall shopping experience as easy as possible. Having the products our customers want in stock is a large part of meeting our goal. We understand that working successfully with suppliers who share our values, including our promise to deliver outstanding service, and our commitment to the highest standards of integrity, help make our goal a reality.

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